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What to do: I put the wrong delivery address by mistake. Can I change it?

Our support team will be happy to update your delivery address in our system so that your order gets to you. Please be aware that we can only make these changes if the order is not processed yet. 

Please email us at support@kudd.ly or chat with us via our chatbox and have your updated delivery address and order number ready so that we can make these changes as quickly as possible. 

If, by chance, your order has already been shipped, it is most likely that it will be returned to us. If that occurs, we would reach out to you for an updated address.

In the meantime, you can try to contact the shipping company to see if they can locate the parcel and update the shipping address. For parcels shipped via Royal Mail, you can update the delivery options on the Royal Mail website or using their app once the tracking is integrated into the system. However, there is no guarantee that they will be able to do this.

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