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I was given a tracking number but it says it’s not updated and when I called DPD they said they don’t have my order?

If you’ve been given a tracking number, we can confirm that your order has been picked and packed by our team and that a delivery label has been created. The next step is for DPD to pick up your order from our warehouse. This can take up to 3 days with the extra safety COVID-19 measures that have been put in place. Once DPD has picked up your parcel and has scanned it into their system, your tracking number will update with an exact delivery time.

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