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Frequently Asked Questions

You have questions. We have answers

Weighted Blanket

I read that a weighted blanket needs to be 10% of your body weight, is that true?

The notion that your weighted blanket should be 10% of your body weight is mostly stated due to safety reasons. We recommend following this general rule to find your perfect weighted blanket.


What are the dimensions of the Kudd.ly™ Weighted Blankets?

The kuddly blanket is 48 x 78” (122cm x 198cm), which is the perfect size for one person. The Big Blanket is 60 × 80” (154.2cm x 203.2cm) which fits well over double and even a king-sized bed.


Does the Kudd.ly™ Blanket get too hot? Can I use it all year round?

The Kuddly Blanket is highly breathable and is made from super-soft fleece. You can comfortably wear it in the winter or summer. The cover is a low-pile, soft-touch synthetic fleece which is warm in winter and cool in summer. The glass bead filling is better for temperature regulation than cheaper plastic beads.


Is this blanket recommended for people who have fibromyalgia?

Many of our kuddlers with chronic pain and Fibromyalgia have stated that the kuddly blanket has helped.

Our kudd.ly™ Weighted Blanket’s weight of 4.7kg and 7kg isn’t too overwhelming and is considered the perfect weight for calming and relaxation, which can help relieve the symptoms associated with Fibro.

With our 30-day money back guarantee, we suggest you give one our kuddly blankets a try.


Is Kudd.ly™ suitable if I have respiratory issues or sleep apnea?

 Due to the heaviness of the blanket, it is not recommended for use by individuals with breathing issues or those who have sleep apnea.


Can two people sleep under the Kuddly blanket comfortably?

Weighted blankets work best when only one person uses it at a time. If two people are sleeping in the same bed, it is best to use two weighted blankets to achieve a better sleep.


Can the Kudd.ly™ blanket be easily transported?

The Kudd.ly™ Weighted Blanket comes with a handy carrying case so it can be easily taken wherever you go.


Does the blanket bunch together?

No, our kudd.ly™ blanket is filled with BPA free glass beads sewn into individually stitched pockets in the blanket. This allows the beads to stay in place, therefore, decreasing any bunching and ensuring the highest quality cuddle.


What happens if I find the Blanket to be too heavy?

We have a 30-day money-back guarantee program. If you find the blanket to be too heavy, and you do not like it, we will take your blanket back for a full refund. It generally takes a couple of nights to get used to the weight of the blanket, so give it a few weeks before getting in touch with us. See our return policy.


Is the Blanket Machine Washable?

Yes, Our Standard (48*78″) Kudd.ly™ Weighted Blanket is machine washable. We recommend washing it on a cold, delicate cycle and hanging it to dry.


What ages are suitable to use Kudd.ly™ ?

We recommend ages eight and up to use our Kudd.ly™ Weighted Blanket. For younger children, using the blanket on their own can be a suffocation hazard.


Will there be any other colour options?

We offer our Kudd.ly™ in two colours, blue and grey, We do not plan on creating any new colours at this time, but suggestions are always welcome.


Big Throw Blanket

Is this a weighted blanket?

The kuddly King Throw Blanket is not considered a weighted blanket. It weighs only 3kgs and that is mainly due to its larger size.

We take weighted blankets very seriously, as many of our kuddlers use them to help with chronic conditions relating to mental and physical wellbeing. More research is needed to confirm the efficacy of weighted blankets of this size. But rest assured, we’re following the issue closely to ensure we’re always bringing you items of the highest quality.


Will you be getting more colours?

As of right now, the kuddly King Throw Blanket comes in two popular colours, Elegant Navy and Rich Charcoal. We don’t currently have plans to make more colours, but we are always developing new ways to make our customers happy. Follow us on Instagram or sign up for our newsletter to be the first to know about new product launches.


What if the blanket is too big for my washing machine?

Don’t worry, it won’t be! Our blanket fits perfectly into most washing machines.

However, if you have any problems with the blanket at all, you can get a full refund in 30 days with our risk-free guarantee.


How do I fold it?

Since our blanket is made to fit into a compact drawstring bag, it is easy to fold down neatly into a tidy rectangle.


Will this blanket shrink if I tumble dry it?

No, the kuddly King Throw Blanket is completely machine washable and dryable. It’s completely safe to tumble dry.


Hoodie Blanket

Can you wear the kudd.ly™ Hoodie Blanket year round?

 Of course! Made with our MicroCool™ Fleece exterior, the kudd.ly™ is super breathable and made to be cuddled in all the time.


Can I easily wash my hoodie?

 Most definitely. Washing your kudd.ly™ Hoodie Blanket is as easy as tossing it into the washing machine.


What happens if I decide I don’t like my hoodie?

 We have a 30-day money back guarantee program. So, if you find your hoodie too cosy, then we’ll take it off your hands and give you your money back.


Will there be more colours?

 Absolutely! Make sure to follow our social media accounts, Instagram and Facebook, or sign up for our newsletter, to hear when the latest kudd.ly™ is going to be launched.


Is the kudd.ly™ Hoodie Blanket better than the Oodie?

 Depends on how you define better, but if you want the largest, most comfiest Hoodie Blanket on the market, then choose our kudd.ly™.


Is the kudd.ly™ Hoodie Blanket suitable for kids?

Yes, kids as young as 9-years-old have enjoyed the fun and cosiness of our hoodie blanket.


Cooling Blanket

Is the kuddly Cooling Weighted Blanket suitable for kids?

We recommend our weighted blankets to children ages 8 and up. The weight of the blanket can be a suffocation hazard for younger children.


Is the kuddly Cooling Weighted Blanket suitable for people with sleep apnea or respiratory issues?

Due to the weighted nature of the product, it is not recommended for use by individuals with breathing difficulties or sleep apnea.


Is the kuddly Cooling Weighted Blanket suitable for people with fibromyalgia?

Many of our kuddlers with chronic pain or Fibromyalgia state that kuddly weighted blankets help with their pain and sleep issues.

Our cooling weighted blankets weigh 4.7kg—the perfect weight for calming and relaxing the nervous system without overwhelming the user. This can help relieve symptoms associated with Fibro.

If you’re still concerned, we encourage you to test it out. Our 30-day money-back guarantee allows you to try our weighted blankets worry-free!


Can I use the kuddly Cooling Weighted Blanket year round?

Yes! Many of our customers use the kuddly Cooling Weighted Blanket in the winter months. The HydroCool™ technology allows hot sleepers or sufferers of hot flashes to enjoy the benefits of Deep Pressure Stimulation, optimal airflow, and body temperature regulation.

However, most customers prefer to use their classic kuddly Blanket during the autumn and winter, and their Cooling one during the hot summer months.


What are the dimensions of the kuddly Cooling Weighted Blanket?

All of our cooling weighted blankets are 48”x78” and weigh 4.7kg.


Kloud Sliders

Do Kloud Slides fit wide feet?


kuddly Kloud Sliders fit true to size and fit all widths of feet. Over time, the pliable CUSIONsoft™ technology stretch or mould to the shape of your foot providing the perfect blend of comfort and support. Many testimonials report that the Kloud Sliders are perfect for their wide feet.


What sizes do the kloud sliders come in?

We have 15 sizes to choose from, ranging from size 3 to 10 (including half sizes).  To ensure you are selecting the correct size view our detailed size chart here


Will you get more colours?

It’s definitely possible. Currently have kloud sliders in the colours: black, pink, orange, yellow, tan, and grey.


What are the kloud sliders made of?

They’re made of EVA CUSHIONsoft™ materials. They’re super soft, and offer the ideal cushion comfort.


Are they waterproof?

Yeah they are. They’re made with water-resistant materials so you can wear them literally anywhere.


Are they as comfy as they look?

Oh yeah! But keep in mind that they are slightly stiff when you get them and will need to be worked in for them to perfectly mould to your foot. Wear them for a week to break them in and they will soften up. Don’t like waiting that long, soak them in warm water for 30 minutes. 


I have foot pain? Will these help?

Many of our customers say they help relieve their foot pain. They have also enjoyed some relief with their back pain and knees. Our kloud sliders cushion your feet with every step, so they’re basically more comfortable than most other footwear.


Do the kloud sliders fit big or small?

They’re on the bigger side so you can comfortably wear them with socks if you want. 


Dream Pillow

My pillow has a chemical smell, will that go away?

Yes. The chemical smell will go away after a few days.

The kuddly dream pillow is filled with shredded memory foam. Due to the way memory foam is produced, there is a chance that the pillow can come with a chemical smell. This smell is called off gassing and can take a little while for the smell to go away, especially when the pillow case been vacuum sealed.

Before using and adjusting your dream pillow, we recommend taking it out of its packaging and letting it puff up to its full height (usually takes around 24 hours). Leave it in a well ventilated area. In some cases, it can take up to 3 days for the smell to fully disappear.


Do I need a pillowcase when using the kuddly dream pillow?

No, you don’t have to have a pillowcase to use your kuddly dream pillow because it has a soft protective washable cotton cover. That said, adding a pillowcase, especially a silk one can help increase the longevity of your dream pillow.


Does the dream pillow help with neck pain?

If you have a stiff neck or a sore back, the dream pillow may provide some relief, especially if it’s adjusted properly. Your pillow does play a huge part in spine and neck health, so sleeping on the right pillow for your sleep position is important. That said, although the dream pillow may help, it is always recommended that you consult a qualified medical practitioner for advice with neck pain.


Why sleep on the dream pillow rather than another pillow?

While you might see conventional pillows on sale for really cheap, you really need to consider the importance of a good pillow. 

A good pillow will be durable and give you the proper amount of support. A conventional pillow isn’t made to suit everyone, especially when it’s designed to be the same firmness with each one. How can a conventional pillow possibly know the distance between your neck and shoulder? It can’t and so it may not ever be the right height or firmness for you. Plus, conventional pillows will lose their firmness over time. 

The great thing about the kuddly dream pillow is how you can adjust it for your sleep position and have it fit perfectly to the curves and shapes of your body.


How long are kuddly dream pillows made to last?

Our dream pillows are made to last for years. It’s made with high quality materials and you can adjust and fluff the filling at any time. Plus, you can keep it clean by washing its durable protective cover. With the ease of adjusting the filling and our carrying bad, your pillow should last you for quite a while.


Does it take time to get used to a new pillow?

Yes. It could take 5 days or longer to get used to your new pillow, so you may not feel immediate relief. With our 30-day money-back guarantee program, you have 30 days to try it out risk free.


How long does it take to get the right firmness?

It depends. It might take you a couple tries to get the pillow to the right height and firmness. But trust us, once you do, you won’t choose any other pillow.


My pillow is too firm, what do I do?

Our dream pillow is adjustable. You can take out the filling to adjust the pillow to the right firmness. Every pillow comes with a bag for you to hold any extra filling.


Is the dream pillow washable?

Yes. You can wash your dream pillow’s removable cover in the washing machine. Make sure to use a gentle cycle and air dry.


What if I don’t like my dream pillow?

We have a 30-day money-back guarantee program. So if you don’t enjoy your pillow after 30 days you can send it back for a full refund.


Silk Pillowcase

Who should sleep on a kuddly silk pillowcase?

Everyone! Kids, adults, literally anyone with a head and a pillow. Silk is the best type of fabric to sleep on.


Why sleep on a kuddly pillowcase instead of cotton?

Traditional pillowcases don’t allow your skin and hair to glide across its fabric because cotton isn’t smooth. It’s rough and causes friction, scratching and tugging on your delicate skin and hair strands. 

The kuddly silk pillowcase won’t damage your hair and skin.


Why kuddly? Aren’t all silk pillowcases the same?

All silk pillowcases are not created equal. Watch out for toxic dyes and false claims of momme (fabric weight/thickness).

We work closely with our suppliers to ensure that only the highest quality materials are used. Made from pure mulberry silk with a thickness of 22 momme, the kuddly silk pillowcase is the very best available anywhere in the world.


What does Mulberry and Momme mean?

Our silk pillowcases are made from 100% Mulberry silk and are 22-momme. It is the highest grade quality of silk available. Momme is the weight and thickness of the silk and its stitching. 22-momme is of the highest quality.


Will you get more colours?

Currently we sell the silk pillowcase in grey and white. There is always a chance we will develop more colours. Make sure to follow our social media accounts and sign up for our newsletter to get first insight into new and upcoming products.


What if I don’t like my silk pillowcase?

We have a 30-day money-back guarantee program. So if you don’t enjoy your silk pillowcase after 30 days you can send it back for a full refund.


How do I wash my silk pillowcase?

Washing your silk pillowcase is easy. You can wash it in your washing machine. Make sure to use a gentle cycle and gentle detergent. Then lay flat to dry or air hang dry.


Komfies

How do I heat my komfies?

IT IS IMPORTANT TO CAREFULLY FOLLOW THESE INSTRUCTIONS AS OVERHEATING OR INAPPROPRIATE USE MAY RESULT IN A FIRE:

To heat in a microwave oven: lay flat on a turntable and heat for 1 minute on

high (850 – 1000watt ovens). 

If not hot enough, heat for a further minute. Repeat in small increments until desired temperature is reached. DO NOT OVERHEAT.

DO NOT attempt to heat in an electric or gas conventional oven.

After prolonged use over a long period of time, or if the heat pack becomes

frayed, then the pack may need to be replaced. 

Depending on usage, a pack should last for approximately one year.

DO NOT reuse a pack that has an overcooked or burnt odour.

Check that the temperature is comfortable before use and avoid contact with sensitive skin.

DO NOT use on infants or anyone sleeping.

If the pack gets wet, allow it to dry completely before use.

DO NOT reheat until completely cold.

Leave to cool on a non-combustible surface after use and before storage.

Repair immediately, or discard, if stitching comes undone.

Keep contents away from children


How do I wash my komfies?

Heat pack: DO NOT wash the heat pack.

Slippers: Remove the heat pack before washing. Wash by washing machine or by hand.

Dry completely on a towel on a flat surface or drip dry on a line before use.

DO NOT soak or bleach.

DO NOT iron.


How long do the komfies stay warm?

Your komfies should stay warm for up to 30 minutes depending on the range and ambient room temperature.


I don’t have a microwave. Can I heat the product in an oven?

We DO NOT recommend heating your kudd.ly™ komfies in a conventional oven as internal oven temperatures can vary greatly. It is perfectly safe to warm your kudd.ly komfies in a microwave having a maximum power of 1,000 watts.


How often can I heat the insert?

The inserts have been designed and manufactured to last. Make sure to always follow the heating guide and allow the product to cool fully between uses.


What if I overheat my komfies?

Every kudd.ly™ komfie comes with heating instructions attached to a label sewn into the product and these instructions should be followed very carefully. If your kudd.ly™ komfie has been overheated by mistake you should dispose of it in normal household waste after allowing it to cool to room temperature.


3D Sleep Mask

Will it leave marks on your face in the morning?

Definitely not. The eye cups are made to be super soft and cushioning so it won’t create creases or marks on your face.


Will the mask get too hot?

The kuddly mask is made with breathable materials so, no, you won’t get too hot wearing it.


Will it fall off during the night while I sleep?

We don’t know how much you move during the night, but we can say our customers have been highly satisfied with the performance of our sleep mask. If adjusted properly, it’s highly unlikely that your mask will fall off during the night.


Is it really 100% blackout?

Yes! It’s 100% blackout because of the adjustable eye cups. This allows you to customise your sleep mask to get the best blackout.


Will the strap pull on my hair?

No, not at all. We’ve engineered our strap with micro velcro and elastic designed not to pull on your hair.


Can I wear my kuddly mask with eyelash extensions?

Depending on the length of your eyelash extensions, you should be able to wear the mask just fine. The depth of the eye cups are about 1.8 cm and they shouldn’t cause any discomfort for most people.


Is the mask machine washable?

Yes. You can wash your kuddly mask in the washing machine. Make sure to wash in cold water and do not tumble dry. Let it air dry flat. 


Is the kuddly 3D sleep mask comfortable if I sleep on my belly?

Definitely. The kuddly 3D sleep mask is engineered to be comfortable no matter what your preferred sleep position is.


Delivery & Returns

What to do: I received wrong order or a part of my order is missing

If you’ve received an incorrect item or a part of your order is missing, follow these steps:

  • Contact us: Reach out to our support team immediately, providing your order number and a photo of the wrong item.
  • If it’s a wrong item, avoid using the item: Please refrain from using the item and keep it in its original condition.
  • Return/Exchange Process: We’ll guide you through the return or exchange process. This typically involves a return label and instructions.
  • Resolution: Once we receive the incorrect item, we’ll swiftly arrange a replacement or issue a refund.

What to do: I paid for Rush delivery, but my order is still in transit

If you’ve opted for our Rush Delivery service and your order is still in transit, here’s what you need to know:

Understanding Rush Delivery:

Our Rush Delivery service ensures swift shipping and aims to expedite your order’s arrival. Here’s how it works:

  • Orders Before 2 PM (UK Time): If your order was placed before 2 PM (UK time), it’s processed on the same day and scheduled for delivery on the following day.
  • Orders After 2 PM (UK Time): Orders placed after 2 PM (UK time) are processed the following day and delivered the subsequent day.
  • Friday Orders Before and After 2 PM: Orders placed before 2 PM (UK time) on Friday are delivered over the weekend or on Monday. Orders placed after 2 PM (UK time) on Friday are shipped on Monday and delivered the next day.

What to do if your rush delivery is delayed:

Despite our efforts to expedite delivery, unforeseen circumstances can occasionally cause delays in transit. Here’s what you can do if your Rush Delivery hasn’t arrived within the specified timeframe:

  • Check Tracking Information: Use your tracking number to monitor the progress of your shipment. Sometimes, delays can be due to unforeseen issues in transit.
  • Contact Customer Support: If your order hasn’t arrived within the expected time frame, please get in touch with our support team. We’ll investigate the matter promptly and provide you with the necessary assistance.
  • Be Aware of Exceptions: During peak seasons or due to external factors like adverse weather conditions or regional disruptions, delivery timelines might be affected. We’ll do our best to communicate any known issues in such instances.

Rest assured, our team is dedicated to resolving any issues promptly and ensuring your satisfaction. If you have any further concerns or inquiries regarding your Rush Delivery order, please don’t hesitate to reach out to our customer support team. We’re here to assist you every step of the way.


What to do: my parcel tracks “Delivered”, but I haven’t received it

There are a few reasons why your tracking may state that your parcel is delivered, but you haven’t received it:

  • The parcel may have been delivered to the wrong address. This can happen if the address on the parcel is incorrect or if the delivery driver made a mistake.
  • The parcel may have been stolen. This is rare, but it can happen.
  • The parcel may still be in transit. This can happen if the tracking system has not been updated.

If you have not received your parcel, you should contact support immediately. We will be able to investigate the matter and determine what happened to your parcel.

Please provide your full delivery address & order number in your message, so that we could jump on it right away!


What to do: My parcel arrived damaged

If your parcel arrived damaged, you should contact us immediately with your order number and a photo of the damaged parcel. This will help you document the damage and will enable us to file a claim with the shipping company.

While parcels don’t often get damaged whilst on their way to you, it’s still possible, especially during pre-Christmas season when couriers are swamped. 

We understand that it might be quite unpleasant, but we assure you, our support will do everything to make it right for you!


What to do: my tracking number is not updating for over 2 days

There are a few reasons why your tracking number may not be updating:

  • The parcel has not yet been scanned into the system. This can happen if the parcel was dropped off at a shipping location over the weekend or on a holiday.
  • The parcel is in transit and has not yet reached the next shipping hub. 
  • There may be a problem with the tracking system. This is rare, but it can happen.

If your tracking number is not updating, and you are concerned, you can contact the shipping company directly, or email/chat with us!


Why is my phone number needed at checkout?

At Kudd.ly, we understand the importance of delivering your cosy goodies as quickly and efficiently as possible, which is why we encourage you to leave your phone number at checkout. By leaving your phone number, this will allow you to redirect your delivery to a safe place, collection point or to your neighbour if you’re not going to be home. You will also be able to provide couriers with any delivery instructions that you may have.

We will only use your phone number for delivery purposes, and will not share it with any third-party sources.

While we strongly encourage you to leave your phone number for a better delivery experience, it is not required. However, please note that without your phone number, you may not be able to update your delivery options or provide couriers with delivery instructions.


How long does it take for kuddly to deliver?

We are proud to offer free standard delivery to anywhere in the UK! This means that you can receive your package as early as the next business day, although most kuddlers report 2-5 working days. Please note that this does not affect your statutory rights.

Please note that Christmas delivery terms are slightly different: Our Christmas delivery cut-off dates (aka the last day when we & the couriers guarantee pre-Christmas delivery) are:

  • FREE Standard Delivery (estimate 2-5 working days): 18th December (Order by 2pm)
  • Express Delivery (estimate within 48 hours): 21st December (Order by 12pm)

Please note that even though shipping & deliveries will continue till December 24th, we can’t 100% guarantee pre-Christmas deliveries after these dates.

What happens if I order on Free delivery after 18th December?

If you choose Free delivery after 18th December OR Express delivery after 21st December, please allow up to 10 working days for your order to arrive. Both Kudd.ly and couriers will do their best to deliver as quickly as possible, but the given times are 10 working days.


Rush delivery option:

  • Orders placed before 2 pm on working days qualify for next working day delivery.
  • Orders placed after 2 pm on Friday and over the weekend are processed on the following working day.

Free delivery is a part of our kudd.ly promise. However, especially during our sale events, our products often sell out faster than we can replace them. When this is the case, a notification will appear on screen that, while delivery on your selected product is still free, it will not be dispatched until we have restocked. Once your order is dispatched, you will be notified via email.

Please still remember to look out for delivery advice on the product page as items that sell out will have a notification showing our best estimate for when the item will be re-stocked & shipped.


Why have I been refunded less for the item I returned?

Kuddly frequently offers bundle deals and allows customers to save more when they buy more kuddly items, but customers only get to take advantage of these low prices when the bundles stay intact. 

When you wish to return an item originally purchased through a bundle deal or with more than one kuddly item, that original bundle sale price will no longer apply and in many cases, your bundle deal price may change.


What is your return policy? Do you extend returns for the holiday period?

Returns window extended for 2023 holidays

Any orders made from November 1st to December 31st, 2023, can be returned until January 31st, 2024. For purchases made outside this period, the standard return window is 30 days from the date of purchase.

Welcome to the least visited FAQ on our website! 

This is a long one. We’re sorry to bore you, but just in case there’s an issue with your kudd.ly package, we want to make sure you have all the info you need to complete the process smoothly.

We offer full refunds on most products returned 30 days from the date of delivery. Please see exceptions below, especially for footwear.

Please contact us at support@kudd.ly with photos of your items. You will be provided a unique returns authorization number. 

Once your return is authorized by our Customer service team, you may ship your return to us. Your order must arrive at our warehouse within (14) fourteen days.

To ensure your refund is accepted, please send the item(s) unwashed and in their original condition and packaging. This includes reusable bags and tags.

We will process your refund upon receiving your return.  

A few notes on exceptions: 

  • Essential oils are non-refundable once they have been removed from their packaging or have been used. If the packaging of all oils from the order are completely intact, they may be returned.
  • All items must be in the same or similar condition as when they were purchased.  The value of your refund could be affected if the goods have been damaged in some way.
    • Partial refunds may be granted only in special circumstances if:
      • product is damaged or missing parts for reasons not due to our error
      • product has obvious signs of use
      • product is stained and marked items
      • branded bags are damaged
      • product contains odours from pets, smoke, etc.
  • Unfortunately, we cannot offer returns or refunds on products marked “Final Sale” or “Non-Refundable”.
  • For hygiene purposes, footwear (Komfies and Kloud Sliders) is subject to a 7-day return policy.
  • Partial returns of bundle items will result in the invalidation of the bundle price.
  • Please be advised that we do not cover the cost of return shipping.
  • We cannot guarantee we will receive your return. Consider using a trackable shipping service or purchasing shipping insurance. 

What to do: I put the wrong delivery address by mistake. Can I change it?

Our support team will be happy to update your delivery address in our system so that your order gets to you. Please be aware that we can only make these changes if the order is not processed yet. 

Please email us at support@kudd.ly or chat with us via our chatbox and have your updated delivery address and order number ready so that we can make these changes as quickly as possible. 

If, by chance, your order has already been shipped, it is most likely that it will be returned to us. If that occurs, we would reach out to you for an updated address.

In the meantime, you can try to contact the shipping company to see if they can locate the parcel and update the shipping address. For parcels shipped via Royal Mail, you can update the delivery options on the Royal Mail website or using their app once the tracking is integrated into the system. However, there is no guarantee that they will be able to do this.


What to do: I’ve accidentally placed two identical orders. Could you cancel and refund one?

Yes, we can cancel one of your duplicate orders for you, as long as it has not yet been processed.

To cancel your duplicate order, please contact our customer service team through our email, chatbox or WhatsApp. 

We will process your request as soon as possible, but please note that it may take up to 24 hours for us to respond to your request, especially during busy times.

Once your duplicate order has been cancelled, you will receive a full refund.

We apologise for any inconvenience this may have caused.


General

What is the cut-off date for Christmas delivery?

If you are looking to get your friends, family, or work family some Kudd.ly goodies for presents, it’s best to stock up earlier than later!


Please note – this year we’ve extended the Christmas returns period, so any orders made from November 1st to December 31st, 2023, can be returned until January 31st, 2024. For purchases made outside this period, the standard return window is 30 days from the date of purchase.

Our Christmas delivery cut-off dates (aka the last day when we & the couriers guarantee pre-Christmas delivery) are:

  • FREE Standard Delivery (estimate 2-5 working days): 18th December (Order by 2pm)
  • Express Delivery (estimate within 48 hours): 21st December (Order by 12pm)

Please note that even though shipping & deliveries will continue till December 24th, we can’t 100% guarantee pre-Christmas deliveries after these dates.

What happens if I order on Free delivery after 18th December?

If you choose Free delivery after 18th December OR Express delivery after 21st December, please allow up to 10 working days for your order to arrive. Both Kudd.ly and couriers will do their best to deliver as quickly as possible, but the given times are 10 working days.


Where can I buy kudd.ly products?

You can find all of our comforting cosies right here at kudd.ly, or you can shop a selection via our products on our official Amazon page!


What does kuddly sell?

kudd.ly™ began its journey with the number one best-selling product, the kuddly weighted blanket. As people fell in love with our blanket, we decided to expand and offer more cosy products.

As of now, kudd.ly™ is home to dozens of fantastic products including our Kuddly Cosy Poncho Towel, Kuddly Weighted Blanket, Kuddly Therapeutic Weighted Blanket, Kuddly Cooling Weighted Blanket, Kuddly Hoodie Blanket, Komfies Slippers, Kloud Slides and much more!

Kudd.ly™ is a brand that has been appreciated all over the UK. Our products are often imitated, but never replicated–proving that we’re committed to quality.

We’d also like to thank the following blog sites for having our backs and for vouching for our products:

Sleepbo

Originol

Painbo

The kudd.ly family appreciates you!


Who is kuddly? “Is kuddly British?”

kudd.ly™ is proud to say that we are 100% authentically British. Located right here in the UK, we strive to offer the cosiest and comfiest products to all our UK friends and family.

Since we’re located in the UK, our free shipping has the added bonus of arriving quickly, so you can enjoy your kudd.ly™ products in no time.


Is kuddly legit? “Is kuddly real?”

Well, last time we checked, we’re most definitely real. While we do sell a Dream Pillow, this is certainly not a dream. We’re a living, breathing company that wants to make sure that the UK is 100% cosy and comfortable 100% of the time.

We were formed in December 2019 and began our journey with the Kuddly Weighted Blanket. Since then, we have grown to include pillows, hoodies, and slides in our collection.

You can join over 10,000 followers to see all the cool things we’re up to on our instagram @kudd.ly, or join the 19,000+ happy customers on our Facebook page Kuddlybecosy


Start shopping ➜
Still have a question? Contact us

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