Spend £89+ Get 1 Free Gift or Spend £129+ Get 2 Free Gifts

Frequently Asked Questions

You have questions. We have answers

Weighted Blanket

What happens if I find the Blanket to be too heavy?

We have a 30-day money-back guarantee program. If you find the blanket to be too heavy, and you do not like it, we will take your blanket back for a full refund. It generally takes a couple of nights to get used to the weight of the blanket, so give it a few weeks before getting in touch with us. See our return policy.


Is the Blanket Machine Washable?

Yes, Our Kudd.ly™ Weighted Blanket is machine washable. We recommend washing it on a cold, delicate cycle and hanging it to dry.


What ages are suitable to use Kudd.ly™ ?

We recommend ages eight and up to use our Kudd.ly™ Weighted Blanket. For younger children, using the blanket on their own can be a suffocation hazard.


Will there be any other colour options?

We offer our Kudd.ly™ in two colours, blue and grey, We do not plan on creating any new colours at this time, but suggestions are always welcome.


What are the dimensions of the Kudd.ly™ Weighted Blanket?

The Kudd.ly™ blanket is 48×78” and fits on any size bed. It’s best for the blanket to cover you perfectly and comfortably rather than your bed.


Does the Kudd.ly™ Blanket get too hot? Can I use it all year round?

The Kuddly Blanket is highly breathable and is made from super-soft fleece. You can comfortably wear it in the winter or summer. The cover is a low-pile, soft-touch synthetic fleece which is warm in winter and cool in summer. The glass bead filling is better for temperature regulation than cheaper plastic beads.


Is this blanket recommended for people who have fibromyalgia?

Many of our kuddlers with chronic pain and Fibromyalgia have stated that the kuddly blanket has helped.

Our kudd.ly™ Weighted Blanket’s weight of 5kg isn’t too overwhelming and is considered the perfect weight for calming and relaxation, which can help relieve the symptoms associated with Fibro.

With our 30 day money back guarantee, we suggest you give one our kuddly blankets a try.


Is Kudd.ly™ suitable if I have respiratory issues or sleep apnea?

 Due to the heaviness of the blanket, it is not recommended for use by individuals with breathing issues or those who have sleep apnea.


Can two people sleep under the Kuddly blanket comfortably?

Weighted blankets work best when only one person uses it at a time. If two people are sleeping in the same bed, it is best to use two weighted blankets to achieve a better sleep.


Can the Kudd.ly™ blanket be easily transported?

The Kudd.ly™ Weighted Blanket comes with a handy carrying case so it can be easily taken wherever you go.


Hoodie Blanket

Will there be more colours?

 Absolutely! Make sure to follow our social media accounts, Instagram and Facebook, or sign up for our newsletter, to hear when the latest kudd.ly™ is going to be launched.


Is the kudd.ly™ Hoodie Blanket better than the Oodie?

 Depends on how you define better, but if you want the largest, most comfiest Hoodie Blanket on the market, then choose our kudd.ly™.


Can you wear the kudd.ly™ Hoodie Blanket year round?

 Of course! Made with our MicroCool™ Fleece exterior, the kudd.ly™ is super breathable and made to be cuddled in all the time.


Can I easily wash my hoodie?

 Most definitely. Washing your kudd.ly™ Hoodie Blanket is as easy as tossing it into the washing machine.


What happens if I decide I don’t like my hoodie?

 We have a 30-day money back guarantee program. So, if you find your hoodie too cosy, then we’ll take it off your hands and give you your money back.


Is the kudd.ly™ Hoodie Blanket suitable for kids?

Yes, kids as young as 9-years-old have enjoyed the fun and cosiness of our hoodie blanket.


Kloud Sliders

Do Kloud Slides fit wide feet?


kuddly Kloud Sliders fit true to size and fit all widths of feet. Over time, the pliable CUSIONsoft™ technology stretch or mould to the shape of your foot providing the perfect blend of comfort and support. Many testimonials report that the Kloud Sliders are perfect for their wide feet.


What sizes do the kloud sliders come in?

Our sliders are available in sizes ranging from 3-10. Please refer to our sizing chart here for specific lengths and measurements for each size.


Will you get more colours?

It’s definitely possible. Currently have kloud sliders in the colours: black, pink, orange, yellow, tan, and grey.


What sizes do the kloud sliders come in?

Our sliders are available in sizes ranging from 3-10. 


What are the kloud sliders made of?

They’re made of EVA CUSHIONsoft™ materials. They’re super soft, and offer the ideal cushion comfort.


Are they waterproof?

Yeah they are. They’re made with water-resistant materials so you can wear them literally anywhere.


Are they as comfy as they look?

Oh yeah! But keep in mind that they are slightly stiff when you get them and will need to be worked in for them to perfectly mould to your foot. Wear them for a week to break them in and they will soften up. Don’t like waiting that long, soak them in warm water for 30 minutes. 


I have foot pain? Will these help?

Many of our customers say they help relieve their foot pain. They have also enjoyed some relief with their back pain and knees. Our kloud sliders cushion your feet with every step, so they’re basically more comfortable than most other footwear.


Do the kloud sliders fit big or small?

They’re on the bigger side so you can comfortably wear them with socks if you want. 


Dream Pillow

My pillow has a chemical smell, will that go away?

Yes. The chemical smell will go away after a few days.

The kuddly dream pillow is filled with shredded memory foam. Due to the way memory foam is produced, there is a chance that the pillow can come with a chemical smell. This smell is called off gassing and can take a little while for the smell to go away, especially when the pillow case been vacuum sealed.

Before using and adjusting your dream pillow, we recommend taking it out of its packaging and letting it puff up to its full height (usually takes around 24 hours). Leave it in a well ventilated area. In some cases, it can take up to 3 days for the smell to fully disappear.


Do I need a pillowcase when using the kuddly dream pillow?

No, you don’t have to have a pillowcase to use your kuddly dream pillow because it has a soft protective washable cotton cover. That said, adding a pillowcase, especially a silk one can help increase the longevity of your dream pillow.


Does the dream pillow help with neck pain?

If you have a stiff neck or a sore back, the dream pillow may provide some relief, especially if it’s adjusted properly. Your pillow does play a huge part in spine and neck health, so sleeping on the right pillow for your sleep position is important. That said, although the dream pillow may help, it is always recommended that you consult a qualified medical practitioner for advice with neck pain.


Why sleep on the dream pillow rather than another pillow?

While you might see conventional pillows on sale for really cheap, you really need to consider the importance of a good pillow. 

A good pillow will be durable and give you the proper amount of support. A conventional pillow isn’t made to suit everyone, especially when it’s designed to be the same firmness with each one. How can a conventional pillow possibly know the distance between your neck and shoulder? It can’t and so it may not ever be the right height or firmness for you. Plus, conventional pillows will lose their firmness over time. 

The great thing about the kuddly dream pillow is how you can adjust it for your sleep position and have it fit perfectly to the curves and shapes of your body.


How long are kuddly dream pillows made to last?

Our dream pillows are made to last for years. It’s made with high quality materials and you can adjust and fluff the filling at any time. Plus, you can keep it clean by washing its durable protective cover. With the ease of adjusting the filling and our carrying bad, your pillow should last you for quite a while.


Does it take time to get used to a new pillow?

Yes. It could take 5 days or longer to get used to your new pillow, so you may not feel immediate relief. With our 30-day money-back guarantee program, you have 30 days to try it out risk free.


How long does it take to get the right firmness?

It depends. It might take you a couple tries to get the pillow to the right height and firmness. But trust us, once you do, you won’t choose any other pillow.


My pillow is too firm, what do I do?

Our dream pillow is adjustable. You can take out the filling to adjust the pillow to the right firmness. Every pillow comes with a bag for you to hold any extra filling.


Is the dream pillow washable?

Yes. You can wash your dream pillow’s removable cover in the washing machine. Make sure to use a gentle cycle and air dry.


What if I don’t like my dream pillow?

We have a 30-day money-back guarantee program. So if you don’t enjoy your pillow after 30 days you can send it back for a full refund.


Silk Pillowcase

Who should sleep on a kuddly silk pillowcase?

Everyone! Kids, adults, literally anyone with a head and a pillow. Silk is the best type of fabric to sleep on.


Why sleep on a kuddly pillowcase instead of cotton?

Traditional pillowcases don’t allow your skin and hair to glide across its fabric because cotton isn’t smooth. It’s rough and causes friction, scratching and tugging on your delicate skin and hair strands. 

The kuddly silk pillowcase won’t damage your hair and skin.


Why kuddly? Aren’t all silk pillowcases the same?

All silk pillowcases are not created equal. Watch out for toxic dyes and false claims of momme (fabric weight/thickness).

We work closely with our suppliers to ensure that only the highest quality materials are used. Made from pure mulberry silk with a thickness of 22 momme, the kuddly silk pillowcase is the very best available anywhere in the world.


What does Mulberry and Momme mean?

Our silk pillowcases are made from 100% Mulberry silk and are 22-momme. It is the highest grade quality of silk available. Momme is the weight and thickness of the silk and its stitching. 22-momme is of the highest quality.


Will you get more colours?

Currently we sell the silk pillowcase in grey and white. There is always a chance we will develop more colours. Make sure to follow our social media accounts and sign up for our newsletter to get first insight into new and upcoming products.


What if I don’t like my silk pillowcase?

We have a 30-day money-back guarantee program. So if you don’t enjoy your silk pillowcase after 30 days you can send it back for a full refund.


How do I wash my silk pillowcase?

Washing your silk pillowcase is easy. You can wash it in your washing machine. Make sure to use a gentle cycle and gentle detergent. Then lay flat to dry or air hang dry.


Komfies

How do I heat my komfies?

IT IS IMPORTANT TO CAREFULLY FOLLOW THESE INSTRUCTIONS AS OVERHEATING OR INAPPROPRIATE USE MAY RESULT IN A FIRE:

To heat in a microwave oven: lay flat on a turntable and heat for 1 minute on

high (850 – 1000watt ovens). 

If not hot enough, heat for a further minute. Repeat in small increments until desired temperature is reached. DO NOT OVERHEAT.

DO NOT attempt to heat in an electric or gas conventional oven.

After prolonged use over a long period of time, or if the heat pack becomes

frayed, then the pack may need to be replaced. 

Depending on usage, a pack should last for approximately one year.

DO NOT reuse a pack that has an overcooked or burnt odour.

Check that the temperature is comfortable before use and avoid contact with sensitive skin.

DO NOT use on infants or anyone sleeping.

If the pack gets wet, allow it to dry completely before use.

DO NOT reheat until completely cold.

Leave to cool on a non-combustible surface after use and before storage.

Repair immediately, or discard, if stitching comes undone.

Keep contents away from children


How do I wash my komfies?

Heat pack: DO NOT wash the heat pack.

Slippers: Remove the heat pack before washing. Wash by washing machine or by hand.

Dry completely on a towel on a flat surface or drip dry on a line before use.

DO NOT soak or bleach.

DO NOT iron.


How long do the komfies stay warm?

Your komfies should stay warm for up to 30 minutes depending on the range and ambient room temperature.


I don’t have a microwave. Can I heat the product in an oven?

We DO NOT recommend heating your kudd.ly™ komfies in a conventional oven as internal oven temperatures can vary greatly. It is perfectly safe to warm your kudd.ly komfies in a microwave having a maximum power of 1,000 watts.


How often can I heat the insert?

The inserts have been designed and manufactured to last. Make sure to always follow the heating guide and allow the product to cool fully between uses.


What if I overheat my komfies?

Every kudd.ly™ komfie comes with heating instructions attached to a label sewn into the product and these instructions should be followed very carefully. If your kudd.ly™ komfie has been overheated by mistake you should dispose of it in normal household waste after allowing it to cool to room temperature.


3D Sleep Mask

Will it leave marks on your face in the morning?

Definitely not. The eye cups are made to be super soft and cushioning so it won’t create creases or marks on your face.


Will the mask get too hot?

The kuddly mask is made with breathable materials so, no, you won’t get too hot wearing it.


Will it fall off during the night while I sleep?

We don’t know how much you move during the night, but we can say our customers have been highly satisfied with the performance of our sleep mask. If adjusted properly, it’s highly unlikely that your mask will fall off during the night.


Is it really 100% blackout?

Yes! It’s 100% blackout because of the adjustable eye cups. This allows you to customise your sleep mask to get the best blackout.


Will the strap pull on my hair?

No, not at all. We’ve engineered our strap with micro velcro and elastic designed not to pull on your hair.


Can I wear my kuddly mask with eyelash extensions?

Depending on the length of your eyelash extensions, you should be able to wear the mask just fine. The depth of the eye cups are about 1.8 cm and they shouldn’t cause any discomfort for most people.


Is the mask machine washable?

Yes. You can wash your kuddly mask in the washing machine. Make sure to wash in cold water and do not tumble dry. Let it air dry flat. 


Is the kuddly 3D sleep mask comfortable if I sleep on my belly?

Definitely. The kuddly 3D sleep mask is engineered to be comfortable no matter what your preferred sleep position is.


Delivery & Returns

What is your return policy?

To return your product, you need to contact us at support@kudd.ly

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.

The products must be returned to us intact.If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance.

We don’t guarantee that we will receive your returned item.


I was given a tracking number but it says it’s not updated and when I called DPD they said they don’t have my order?

If you’ve been given a tracking number, we can confirm that your order has been picked and packed by our team and that a delivery label has been created. The next step is for DPD to pick up your order from our warehouse. This can take up to 3 days with the extra safety COVID-19 measures that have been put in place. Once DPD has picked up your parcel and has scanned it into their system, your tracking number will update with an exact delivery time.


My order should have shipped already, but my status says still in process?

We’re always working hard to dispatch all orders to our customers as quickly as possible. Due to a spike in orders and COVID-19 restrictions delaying our production, some of our products are experiencing delays. Rest assured, your order is being processed, and it could take up to 6 days before you see an update in your order status. Please see our customer service page if you have any questions. 


I put the wrong delivery address by mistake. Is it not too late to change it?

Our support team will be happy to update your delivery address in our system so that your order gets to you. Please see our customer service page and have your updated delivery address and order number ready so that we can make these changes as quickly as possible. 

If by chance, your order has already been shipped, it is most likely that it will be returned to us. If that occurs, we would reach out to you for an updated address.


I’ve accidentally placed two identical orders. Could you cancel and refund one?

Our support team will happily cancel and refund your duplicate order. Please see our customer service page and we’ll fix it as soon as possible. Keep in mind that it can take up to 48 hours for our team to reply to any request, sometimes longer during times where we are receiving a high amount of inquiries. 


It’s past the initial delivery date and I’m wondering where my order is?

We’re always working hard to dispatch all orders to our customers as quickly as possible. Due to a spike in orders and COVID-19 restrictions delaying our production, some of our products are experiencing delays. Rest assured, your order is being processed, and it could take up to 6 days before you see an update in your order status. Please reach see our customer service page if you have any questions.


Still have a question? Contact us

Email us: support@kudd.ly

0
Your Cart is empty!

It looks like you haven't added any items to your cart yet.

Browse Products